The GMU MIS 491 team provided SURVICE Engineering Company a solution to improve management of internal and external communication given their custom backend problem-tracking system and current operational processes. The Client's Needs was to have a solution that can be integrated into their current problem-tracking operations for better efficiency when reviewing communication transactions between various parties, all while be compatible with DoD security requirements and integrated with their existing custom backend system. The GMU MIS 491 Solution / Recommendation Delivery included a proposed solution and demonstraton of how a third-party tool called smartsheet can be integrated into the client's Microsoft Outlook, allowing the technical analysts to efficiently organize and group email communications for faster retrieval, review, and comprehension.

"In only a few short months the GMU team was able to understand our project requirements, research and analyze potential solutions, conduct testing on the most promising prospects, and formulate a plan to integrate the proposed solution into our system. The GMU students did a fantastic job of getting acclimated with our system, our particular project’s needs, and the personnel on our staff. They demonstrated an adept understanding of the project and were able to quickly move towards research and formulating solutions. The quick move was made possible by their professional work ethic evidenced through weekly update meetings that they students led. It was a pleasure to work with the GMU team and we hope other can benefit from future GMU student projects."

- Ted Welsh | Director, DoD Information Analysis Center Operations | SURVICE

- Brian Benesch | Deputy Director, DoD Information Analysis Center Operations

- Nate Sposit | Computer Scientist | SURVICE